Lock a Virtual Card.

Lock cards as an additional layer of security:

• If there is any suspected fraudulent activity.
• Lock a card in advance to get a reminder about an auto-renewal of a recurring expense.  

When the card is Locked charges will not be processed. Pending charges will be processed even when the card is Locked.

There are three Lock Statuses:

Lock Immediately.

To lock the card immediately:

• Find the card on the Virtual Cards page.
• Click on Edit Card Information. 
• Set the Lock Status to Locked.
• Click Save.

This will Lock the card immediately and all further charges will be declined. However, pending charges will not be affected.

The card will stay locked until the Card Owner or the Admin unlocks the card. The card can be used if unlocked before the expiry date.

Pending Lock.

Set a card to Lock automatically on a future date using the Pending Lock option.

This helps to avoid auto-renewal charges.

Say you have a one year contract with your Vendor. You want to revisit the contract before the subscription automatically renews after a year. In this case, set the Lock Status of the card to Pending and set the Lock Date to a few days before the renewal date. You will receive an email notification before the card gets locked.  

To set the card as Pending Lock:

• Find the card on the Virtual Cards page.
• Click on Edit Card Information. 
• Set the Lock Status to Pending and enter a Lock Date. 
• Click Save. 
    

The card can be automatically locked due to the following reasons:

• Violation of the Receipt Compliance policy.
• Airbase detects a transaction with a high fraud score.
• The card was not used for more than 60 days.