Suspend a Virtual Card if the service is no longer used or if there is fraudulent activity on the card.
No charge can be processed once a card is suspended. However, Pending charges will not be affected.
If the pending charges are fraudulent, and you want to raise a chargeback request, please contact email@example.com.
Suspending a card is a permanent action. It cannot be undone.
To suspend an active Virtual Card,
- Go to Virtual Cards page and find the card.
- On the Virtual Card details page, click Suspend.
All the suspended cards can be found under the Suspended tab.
- Unused suspended cards will not be listed under Virtual Cards > Suspended.
- You can attach receipts to the transactions of a suspended card.
To Suspend cards owned by other Users, Manage Card Spend Controls User Permission is required.