This is a measure Airbase takes to prevent any fraudulent charges from going through.
You can manually lock a card from your Airbase account. When the Lock Status of a card is changed, Airbase will send you an email notification.
To unlock the card, contact the Airbase Admin in your organization.
However, there are a few cases when Airbase will automatically lock your card and notify you.
To prevent Airbase from locking your card, set a Pending Lock Date. Airbase will not lock cards with a Pending Lock Date. You can even set a date that extends longer than a year.
Let’s dive into those scenarios in detail:
1. Fraudulent Transaction.
If the transaction is suspected to be fraudulent, Airbase will lock the card and notify the card owner and admin. For every transaction that goes through, Airbase runs an algorithm in the background to find out if the transaction is fraudulent.
The card lock reason will be recorded in the Events widget on the card details page.
2. Unused card.
Airbase will lock a card if it’s not been used for 60 days since its creation. Airbase will notify you two weeks before the card is locked.
If there is no action taken, the card will be locked.
You can unlock the card using the Unlock Card option in the email or you can log in to your Airbase account to unlock the card.
You can track the trail of events using the Events widget on your card details page.
Here’s the list of cards that will not be locked:
- Cards that are used for $0 verification.
- If the first and only charge on the card was refunded/reversed.
- Physical cards that have not been activated
Even after unlocking the card, if the card remains unused for another 60 days, the card will be locked in 74 days.
3. Receipt Compliance Policy.
You will receive a reminder email to attach the receipt to the transaction.
If the receipt is not attached to the transaction, the card will be automatically locked and an email will be sent to the card owner and the admin.
When the card owner uploads the receipt:
- The card owner needs to inform the Admin about the receipt.
- Admin will verify the receipt.
- Admin will unlock the card for the user.