If you suspect that a transaction is fraudulent, immediately lock the card while you investigate. This avoids more fraud. Once you're sure that a transaction is fraudulent, follow these steps:
- Suspend the card. This is an irreversible action and you'll have to issue a new card to the vendor (if it's a Virtual Card) or employee (if it's a Physical Card). Suspending a card that you know has been compromised is very important and Airbase will not be liable for any future fraudulent transactions on the card.
- Write to firstname.lastname@example.org and let us know that you'd like to initiate a chargeback process on the transaction.