We absolutely employ many fraud prevention measures. As is a typical policy for fraud prevention systems, we can't talk about it in detail since it will reduce the effectiveness of the various approaches we use. Having said that, it's important to realize that fraud prevention is a cat and mouse game that never ends. It's not possible to completely eliminate fraud. We're always trying to find the right balance between the experience we deliver to cardholders and having enough controls in place to minimize fraud. One example of that is when we decline a transaction that we suspect to be fraudulent, but ask the cardholder via email and Airbase Mobile app notifications if they are trying to use the card at that moment. If they confirm, we let it through on the next try.
The perfect experience is to never put up any hurdles in front of a cardholder, and also completely avoid fraud. No card issuer reaches that ideal state. But, we try hard to strike the right balance and we always appreciate feedback about how we're doing. Please write to us at firstname.lastname@example.org if you have feedback for us about how we're doing in this regard.