FAQs on Vendor Portal
- What are authenticator applications?
- How do I proceed when my tax details are marked Invalid?
- How long will Airbase take to validate my tax ID details?
- How does Airbase handle Tax ID Validation?
- Why can't I log in to the Vendor Portal?
- I get an error: ‘You have not been invited to Airbase’ when I try to log in to the Airbase Vendor Portal. How do I proceed?
- I didn't receive the one-time verification code sent to my email. How do I proceed?
- The login page does not load after entering one-time code. What do I do?
- I didn't receive the verification code sent to my phone. How do I proceed?
- Why can’t I log in to the Vendor Portal using the Airbase mobile application?
- Why am I required to share my W-9 and Tax ID information?
- How do I complete my onboarding without the W-9 attachment?
- Can Vendors merge different customer accounts in the Vendor Portal?
- Why can’t I update the bank name on Vendor Portal?
- How do I view the mobile number used for 2FA?
- How do I reset the mobile number used for 2FA?
- Do Vendors only see invoices they have uploaded in the Vendor Portal?