FAQs
A curated list of the frequently asked questions.
- How to remove a User from a Department?
- How does Airbase handle amortization? Can I split the amount unequally?
- Can we edit Vendor Credits?
- Can I use my card with Apple/Google Pay?
- Do I need to remember a PIN for my card?
- What happens if I lose my card?
- I uploaded the wrong receipt in the Airbase Mobile App, how do I change it?
- What category should I use for my purchases?
- Can I email my receipts and have Airbase match them for me?
- Do I need to upload receipts for every purchase? What happens if I don’t?
- What is the difference between a Virtual and Physical Card?
- How do I add seats to an existing seat-based recurring spend?
- Does Airbase employ any fraud prevention measures?
- Does the chargeback process for fraudulent transactions involve any fees or other restrictions?
- How does the chargeback process work for fraudulent transactions?
- What do I do if I want to report a fraudulent transaction on a Physical or Virtual Card?
- Why does Airbase's agreement say that we're liable for all fraudulent transactions?
- My transaction reports show negative spend. What does that mean?
- How to select a payment method in Airbase?
- Are the departments in Airbase same as the departments in General Ledger?
- Why am I experiencing sync errors in Airbase?
- How do I edit a transaction that has already synced to the GL?
- NetSuite error checklist.
- What happens when a transaction says 'Pending' in Airbase but the vendor says it was declined?
- How to track and upload W9s.
- How can I order Physical Cards for international employees outside the US?
- When does Airbase reset the Spend Limit for Recurring Virtual Cards?
- What is the difference between locking and suspending a Virtual or a Physical Card?
- Is it possible to change the expiration date of an existing Virtual Card?
- How do I choose between a recurring card and a one-time card?