FAQs
A curated list of the frequently asked questions.
- Does Airbase employ any fraud prevention measures?
- Does the chargeback process for fraudulent transactions involve any fees or other restrictions?
- How does the chargeback process work for fraudulent transactions?
- What do I do if I want to report a fraudulent transaction on a Physical or Virtual Card?
- Why does Airbase's agreement say that we're liable for all fraudulent transactions?
- My transaction reports show negative spend. What does that mean?
- How do I resend an Airbase invitation to a vendor?
- Are the departments in Airbase same as the departments in General Ledger?
- Why am I experiencing sync errors in Airbase?
- How do I edit a transaction that has already synced to the GL?
- NetSuite error checklist.
- What happens when a transaction says 'Pending' in Airbase but the vendor says it was declined?
- Is there a way to switch a vendor's payment method from ACH payment to Check payment?
- How to track and upload W9s.
- How can I order Physical Cards for international employees outside the US?
- When does Airbase reset the Spend Limit for Virtual Cards?
- What is the difference between locking and suspending a Virtual or a Physical Card?
- Is it possible to change the expiration date of an existing Virtual Card?
- When to choose a recurring expense over a one-time expense?
- How do I get a reminder for an upcoming charge for a recurring expense?
- If I upgrade a subscription from monthly to annual recurring, can I use the same Virtual Card?
- How does Airbase determine the Spend Limit?
- What does it mean when 'Business Critical' is checked for a Virtual Card? Will a charge go through even if it exceeds the Spend Limit?
- Why am I not able to find an approved Virtual Card in my Airbase account?
- Why is my Virtual Card declined?
- I haven’t received my one-time password. What do I do?
- How long do I have to enter the One-Time Password?
- Why can't I use a card issued by Airbase with some vendors?
- If an approver is not available, can someone else approve the expense?
- What is the difference between Available Balance and Ledger balance?